Consultations with a doctor, practice nurse or midwife are by appointment and can be arranged by personal visit, telephone, email, etc. Please try to give as much notice as possible for a routine appointment.
We do offer an emergency service whereby no one in urgent need is ever turned away during surgery hours. Please call the surgery as soon as possible if your condition needs urgent attention.
Our receptionists generally book routine appointments on a first come, first served basis, usually in negotiation with the patient as to the most mutually convenient time.
We cannot always guarantee that patients will be seen at the appointed time or that they will be seen by the doctor they have arranged to see.
Patients requiring routine appointments should book a few days in advance, allowing at least 48 hours. You have the right to express a preference for a particular practitioner, such as a female doctor, and we’ll do our best to accommodate this. Any such preference should be clearly mentioned at the time of making the appointment.
We are happy to offer such consultations, and if a doctor is not immediately available the patient can leave their number and be called back ASAP. It is essential to let the receptionist know who is calling and what the matter is about so that the doctor can have the relevant notes to hand. Calls should be made between 12:10 and 12:30pm, Mondays to Fridays. Any caller refusing to provide their name, address or any other requested details will not be given a consultation.
Most practice staff are fluent in English and can also converse in the languages of the Indian sub-continent. There is always a receptionist on hand to assist the locum doctors or nurses with translation if necessary. However, due to immigration from Eastern Europe, at times a translator from outside may be required. Patients who may need such a translator should endeavour to bring along a bi-lingual family member or friend or ensure that reception is made aware of the language requirement at the time the appointment is made.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Persistent failure to both keep appointments and inform the surgery could lead to a formal warning and eventual removal from the practice list.